Privacy Policy

Last updated: October 29, 2026

LA Design Inc., operating as LA Architects & Partners (“LA Design”, “we”, “us”), is an Ontario architectural practice. This policy explains what personal information we collect through this website, our booking form and our communications, why we collect it, and the choices you have. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).

1. Accountability

We are responsible for the personal information under our control. You can reach our privacy contact at info@la-design.ca, by phone at +1 (416) 732-4300, or by mail at 111 Valleymede Dr, Richmond Hill, ON.

2. What we collect

• Contact details: your name, email address and phone number, and your question if you use our “Ask us anything” form
• Project details: the project address and city, your preferred date and time for a call, and notes you add
• Documents you share with us, such as photos, surveys, drawings and correspondence from your municipality
• Records of our communications and appointments with you
• Publicly available property and zoning information we review when assessing your project
• Technical information such as your IP address, browser type and pages visited, collected through website analytics and cookies

3. Why we collect it

• To respond to your request and to schedule or confirm your appointment or call
• To contact you by email and phone about your project and your appointment
• To assess feasibility, prepare proposals and provide architectural and related services if you engage us
• To administer our relationship with you, including contracts, invoices and records
• To meet legal and professional obligations and protect our rights
• To understand how the website is used and improve it
• With your separate, optional consent, to send you helpful updates and guides (see section 5)

4. Your consent

When you submit the booking form and tick the consent box, you agree that we may contact you by email and by phone about your project and your appointment. If you engage us, we also rely on your agreement to collect and use the information needed to provide the services. You can withdraw your consent at any time by contacting us. If you do, we may no longer be able to respond to your request or provide services.

5. Email and telephone communications

• About your project and appointment. We use email and phone to respond to your request, confirm appointments and carry out the work you ask us to do.
• Updates and guides (optional). We send newsletters, guides or promotions only if you have separately agreed to receive them. This is never pre-ticked and is never a condition of booking a call. If you subscribe on our website, your email address is handled through WordPress.com’s subscription service, and every message includes an unsubscribe link.
• Every marketing message identifies us, includes our contact details and has a working unsubscribe link or instructions. We act on unsubscribe requests promptly and within the time CASL allows.
• We do not buy or rent email lists, and we do not send unsolicited commercial messages.

6. Client confidentiality

If you engage us, we treat information about you and your project as confidential. We share it with engineers and other consultants only as the project requires, and ask them to keep it confidential. We do not use your project information or images in our marketing without your written permission.

7. Who we share it with

We do not sell your personal information. We share it only with service providers that help us run the website, the booking form and our email, with consultants as described above, with your authorization, or where the law requires it. Some service providers may store or process information outside Canada, including in the United States, where it may be subject to local laws.

8. Safeguards and breaches

We use reasonable physical, technical and organizational safeguards. If a breach of security safeguards creates a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as required by law.

9. How long we keep it

We keep personal information only as long as we need it for the purposes above, to meet professional record-keeping and legal requirements, or to protect our rights. After that, we delete it or remove identifying details.

10. Cookies and analytics

We use essential technology to run the website, and Jetpack Stats (provided by WordPress.com) to count visits. It records information such as your IP address, browser type, the pages you view, the referring page, language and approximate location. We do not use advertising or marketing cookies unless you accept them. See our Cookie Policy for details and to change your choice.

11. Your rights

You may ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent. We aim to respond within 30 days. If you are not satisfied, contact us first. You may also contact the Office of the Privacy Commissioner of Canada.

12. Children, links and changes

Our website and services are not directed to children. Links to other websites are provided for convenience, and we are not responsible for their privacy practices. We may update this policy from time to time, and the “last updated” date shows when it last changed.

Related: Terms of Use · Professional Practice & Ethics